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F.A.Qs
Frequently asked questions
The StarPets App is a comprehensive digital platform designed to provide in-home medical and healthcare services for pets. It allows pet owners to access professional veterinary services directly from their home, including routine check-ups, grooming, boarding, travel services, and more.
You can download the StarPets App from the App Store for iOS devices or the Google Play Store for Android devices. Simply search for "StarPets" in the respective store, and follow the instructions to download and install the app on your device.
The StarPets App offers a range of services, including routine check-ups, grooming, boarding, travel documentation, matching services, and access to a store for pet food and accessories. Licensed veterinarians and pet care professionals provide these services for the well-being of your pets.
Scheduling an appointment through the StarPets App is easy. Simply log in to your account, select the service you require, choose a convenient date and time, and book your appointment. You can also receive notifications and reminders for upcoming appointments through the app.
Yes, the StarPets App offers emergency services for pets. In case of an emergency, you can quickly access emergency care through the app and connect with licensed veterinarians who can provide immediate assistance to your pet.
Yes, the StarPets App includes a store where you can purchase a variety of pet food and accessories for your furry companions. Simply browse through the store, select the items you need, and make a purchase directly through the app for added convenience.
We take the privacy and security of your information seriously. The StarPets App employs industry-standard security measures to protect your personal data and ensure that your information is kept confidential and secure at all times.
We accept various payment methods, including Mastercard , VISA , Mada , Apple Pay , Tabby and STC Pay.
Yes, you can cancel or reschedule your appointment through the app.
Currently, the app is available in Arabic and English.
Your feedback is important to us. If you have any suggestions, feedback, or encounter any issues while using the StarPets App, you can contact our customer support team through the app. We value your input and strive to continuously improve our services based on your feedback.