Refund Policy
● Refund Policy for StarPets Company Limited
At StarPets Company Limited, we adhere to the guidelines set forth by the Ministry of Commerce in Saudi Arabia concerning refund policies. Our Refund Policy is designed to uphold consumer rights and ensure fair treatment for all customers when requesting refunds for services booked through our website.
● Eligibility for Refunds
Refunds may be considered in the following circumstances:
- Service cancellation by StarPets Company Limited.
- Service not provided as described.
- Overpayment or duplicate payment.
- Other circumstances as determined by StarPets Company Limited in compliance with the Ministry of Commerce regulations.
● Refund Process
- To request a refund, please contact our customer support team within 2 days of the service date.
- Provide relevant details, including your booking information and reason for requesting a refund.
- Refunds will be processed within 2:5 business days upon approval.
● Cancellation Policy
- Cancellations made within 1 days of the scheduled service may be eligible for a refund.
- Cancellations after the specified timeframe may not be eligible for a refund, except in exceptional circumstances.
● Refund Method
- Refunds will be issued to the original payment method used for the booking.
- Please allow 2:5 business days for the refunded amount to reflect in your account.
● Contact Us
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact our customer support team:
- Email: support @gostarpets.com
- Phone: +966508843551